GTC and Privacy Policy

The individual business Florence Pauleau, concerned about the rights of individuals, particularly with regard to automated processing and in a desire for transparency with its customers, has implemented a policy covering all of this processing, the purposes pursued by the latter as well as as means of action available to individuals so that they can best exercise their rights.


For any additional information on the protection of personal data, we invite you to consult the site:


Continued browsing on this site implies unreserved acceptance of the following terms and conditions of use. The version currently online of these conditions of use is the only one opposable for the duration of use of the site and until a new version replaces it.


Article 1 – Legal Notice


1.1 Site (hereinafter « the site »):

1.2 Editor (hereinafter the editor ):

The individual business : Florence Pauleau

Located: 29 terrasse de l’université – Apt E 504 – 92000 NANTERRE FRANCE

whose SIREN number is : 913197919

phone number : 07 68 14 60 04

mail address:

1.3 Host (hereinafter “ the host”) is hosted by OVH, whose head office is located 2 rue kellermann BP 80157 59053 ROUBAIX CEDEX 1 FRANCE


Article 2 – Payment of benefits

  1. The client is required to make payment for the services directly on the website via Calendly, or online during the phone call which allows the first coaching to be reserved.

Online payment commits the customer to accept these GTC by the customer which are sent to him in the validation email.

  1. Invoices are sent by Florence Pauleau (Be U – Coaching) to the client, by e-mail within 3 working days after the coaching session. This sending is made to the e-mail address provided by the customer during registration. Under no circumstances is Florence Pauleau (Be U – Coaching) liable if the e-mail address provided by the client is incorrect.

In addition, in the event of a change in the contact e-mail address, the client is required to immediately inform Florence Pauleau (Be U – Coaching). No additional payment period will be granted to the customer who has omitted to send the modification of the e-mail address for sending the invoice(s).

  1. The invoice relating to the services is considered to have been received the day after it was sent by e-mail.

  2. Payments are made by the client by Stripe or Lydia Pro when booking coaching slots.

Article 3 – Delinquency management

  1. In any case, any unpaid amount will result in the cancellation of the session.

  2. In the event of recurring late payment and/or non-payment by the customer remaining after a written reminder (simple or registered mail or e-mail), Florence Pauleau (Be U – Coaching) reserves the right to terminate to the contractual relationship without compensation or notice of any kind. In the event of termination of the contractual relationship on the basis of this article, Florence Pauleau (Be U – Coaching) informs the client in writing.

Article 4 – Tardiness and absences

During a delay of more than 15 minutes for an appointment made and paid for by the customer, it will be considered canceled. If this is the first time this has happened, Florence Pauleau (Be U – Coaching) may reschedule it at her discretion. If the delay is repeated, the session will be canceled and not refunded.

Article 4 – Compensation in the event of cancellation

  1. In the event of cancellation, for any reason whatsoever, of all or part of the services by the client less than 1 day before the start of the services, Florence Pauleau (Be U – Coaching) reserves the right not to reimburse the client.

  2. In the event of postponement of the services by Florence Pauleau (Be U – Coaching) or by the client due to illness or for reasons beyond their control, no costs will be due.

  3. Any cancellations or rescheduling, for any reason, must be made online via the Calendly links visible in the booking emails. The cancellation or modification takes effect immediately.

Article 5 – Majority et declarations

The customer, by validating his online order, certifies that he is 18 years old. Failing this, only the customer is responsible. The sale cannot, under any circumstances, be declared null and the responsibility of Florence Pauleau (Be U – Coaching) questioned for this reason.

The coached client certifies having answered the questions in full and in accordance with the truth and having omitted or concealed nothing concerning his physical and/or psychological health and his personal and professional situation. To find out more, go to the Ethics page.

Article 6 – Website access

Access to the site and its use are reserved for strictly personal use. You agree not to use this site and the information or data contained therein for commercial, political, advertising purposes and for any form of commercial solicitation and in particular the sending of unsolicited e-mails.

Article 7 – Website content

All trademarks, photographs, texts, comments, illustrations, animated or still images, video sequences, sounds, as well as all computer applications that could be used to operate this site and more generally all elements reproduced or used on the site are protected by the laws in force under intellectual property. They are the full and entire property of the publisher or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate a procedure to become aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution.

Article 8 – Website management

For the proper management of the site, the publisher may at any time :

  • suspend, interrupt or limit access to all or part of the site, reserve access to the site, or to certain parts of the site, to a specific category of Internet users;

  • delete any information that could disrupt operation or contravene national or international laws

  • suspend the site in order to carry out updates

Article 9 – Responsabilities

The responsibility of the publisher cannot be engaged in the event of failure, breakdown, difficulty or interruption of operation, preventing access to the site or to one of its functionalities. The site connection equipment you use is your sole responsibility.

You must take all appropriate measures to protect your equipment and your own data, in particular from attacks. Elsewhere, sole responsibility for the sites and data you consult.

The publisher cannot be held responsible in the event of legal proceedings against you :

  • due to the use of the site or any service accessible via the Internet

  • due to your non-compliance with these general conditions

The publisher is not responsible for any damage caused to you, to third parties and/or to your equipment as a result of your connection or your use of the site and you renounce any action against him as a result.

If the publisher were to be the subject of an amicable or legal procedure because of your use of the site, it may turn against you to obtain compensation for all damages, sums, convictions and costs that may arise from this procedure.

Article 10 – Hypertext links

The establishment by users of any hypertext links to all or part of the site is authorized by the publisher. Any link must be removed at the publisher’s request.

Any information accessible via a link to other sites is not published by the publisher. The publisher has no rights to the content present in said link.

Article 11 – Data collection and privacy

Your data is collected by the individual enterprise Florence Pauleau.

Personal data means any information relating to an identified or identifiable natural person (data subject): a person is deemed to be identifiable who can be identified, directly or indirectly, in particular by reference to a name, an identification number or to one or several specific elements specific to its physical, physiological, genetic, psychic, economic, cultural or social identity.

The personal information that may be collected on the site is mainly used by the publisher for the management of relations with you, and if necessary for the processing of your orders.

Article 12 – References and collection of testimonials

  1. Florence Pauleau (Be U – Coaching) may, at any time, use the orders placed by a client for reference purposes, anonymously.

  2. Florence Pauleau (Be U – Coaching) undertakes to obtain the client’s consent for references with explicit mention of the client’s data, in accordance with Articles 20 and 21 of these general conditions, such as for example :

  • Mention its name and logo for promotional or commercial purposes,

  • Disseminate on its website, on social networks, as well as on any other physical or virtual document, the commercial relationship existing with the customer for purposes, in particular, of prospecting, presentation or reference.

Article 13 – Right of access, rectification and delisting of your data

In application of the regulations applicable to personal data, users have the following rights :

  • the right of access: they can exercise their right of access, to know the personal data concerning them, by writing to the electronic address mentioned below. In this case, before the implementation of this right, the Platform may request proof of the user’s identity in order to verify its accuracy;

  • the right of rectification: if the personal data held by the Platform is inaccurate, they can request that the information be updated;

  • the right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws;

  • the right to limit processing: users can ask the Platform to limit the processing of personal data in accordance with the assumptions provided by the GDPR;

  • the right to object to the processing of data: users can object to their data being processed in accordance with the assumptions provided for by the GDPR;

  • the right to portability: they can request that the Platform give them the personal data they have provided to transmit them to a new Platform.

You can exercise this right by contacting us at the following address :

  • 29 terrasse de l’université – Apt E 504 – 92000 NANTERRE FRANCE
  • Or by email at

All requests must be accompanied by a photocopy of a valid, signed identity document and mention the address at which the publisher can contact the applicant. The response will be sent within one month of receipt of the request. This one-month period may be extended by two months if the complexity of the request and/or the number of requests so requires.

In addition, and since Law No. 20161321 of October 7, 2016, people who so wish have the possibility of organizing the fate of their data after their death. For more information on the subject, you can consult the CNIL website:

We recommend that you contact us first before filing a complaint with the CNIL, as we are at your entire disposal to resolve your problem.

Article 14 – Data usage

The personal data collected from users is intended to provide the services of the Platform, to improve them and to maintain a secure environment. The legal basis of the processing is the execution of the contract between the user and the Platform. Specifically, the uses are as follows:

  • access and use of the Platform by the user

  • management of the operation and optimization of the Platform implementation of user assistance

  • verification, identification and authentication of data transmitted by the user

  • personalization of services by displaying advertisements based on the user’s browsing history

  • prevention and detection of fraud, malware (malicious software or malicious software) and management of security incidents

  • management of any disputes with users sending commercial and advertising information, based on user preferences

Article 15 – Data retention policy

The Platform keeps your data for the duration necessary to provide you with its services or assistance. To the extent reasonably necessary or required to meet legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information as necessary, even after you have closed your account or that we no longer need to provide our services to you.

Article 16 – Sharing personal data with third parties

Personal data may be shared with third-party companies exclusively in the European Union, in the following cases :

  • when the user publishes, in the free comment areas of the Platform, information accessible to the public;

  • when the user authorizes the website of a third party to access his data

  • when the Platform uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data in the context of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;

  • if required by law, the Platform may carry out the transmission of data to respond to claims made against the Platform and to comply with administrative and judicial procedures.

Article 17 – Commercial offers

You are likely to receive commercial offers from the publisher.

If you do not wish this, please contact us at the following address:

Your data may be used by the publisher’s partners for commercial prospecting purposes, if you do not wish this, please contact us at the following address:

If, during the consultation of the site, you access personal data, you must refrain from any unauthorized use and from any act that may constitute an invasion of the privacy or reputation of individuals.

The publisher declines all responsibility in this regard. The data is kept and used for a period in accordance with the legislation in force.

Article 18 – Cookies

What is a cookie ?

A “Cookie” or tracer is an electronic file placed on a terminal (computer, tablet, smartphone, etc.) and read, for example, when consulting a website, reading an e-mail, installing or the use of software or a mobile application, regardless of the type of terminal used (source:

By browsing this site, cookies from the company responsible for the site concerned and/or third-party companies may be placed on your device.

During the first navigation on this site, an explanatory banner on the use of “cookies” will appear. Therefore, by continuing to browse, the customer and prospect will be deemed informed and have accepted the use of said cookies. The consent given will be valid for a period of thirteen (13) months. The user has the option of disabling cookies from their browser settings.

All information collected will only be used to track the volume, type and pattern of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service that we offer you.

The type of cookies used and their purposes

We use the following cookies :

  • Functional cookies: they allow us to improve the functioning of the website and make it more user-friendly for the visitor. For example, we store your login data.

  • Audience measurement cookies: they guarantee that an anonymous cookie is generated each time you visit a website. These cookies make it possible to know if you have already visited the site before or not. It is only during the first visit that a cookie is created

  • During subsequent visits, the use of the already existing cookie is automatic. This cookie is only used for statistical purposes. In this way, the following data can be collected:

    • the number of unique visitors

    • how often users visit the site

    • which pages visitors view

    • how long users view a particular page

    • the page from which visitors leave the site

  • Tracking cookies, they make it possible to analyze your navigation, your consultation or consumption habits on the sites of the network in order to offer you targeted advertising or personalized services. The profile that is created based on this data is not linked to your name, address, email address, etc., but only serves to match advertisements to your profile, so that they are as relevant to you as possible. We collect your consent for these cookies. They will not be installed without your consent.

  • Third-party cookies: these allow you to follow the pages you visit on the Internet in order to create your personal profile. This profile is not linked to your name, address, e-mail address etc., as indicated above, but only serves to identify you as a unique visitor and to adapt advertisements to your profile so that they are as relevant as possible for you. We collect your consent for these cookies. These cookies will not be installed without your consent.

  • Cookies related to social networks: they allow social networks to save the articles and pages that you share via their sharing buttons. They may also contain tracking cookies that track your internet browsing behavior.

  • Site improvement cookies: these allow you to test different versions of a web page in order to know which page is used better.

The following cookies are present on this site :

Google Cookies :

  • Google analytics: allows you to measure the audience of the site:

  • Google tag manager: facilitates the implementation of tags on pages and allows to manage Google tags

  • Google Adsense Google’s advertising network using websites or YouTube videos as a medium for its ads

  • Google Dynamic Remarketing allows you to offer dynamic advertising based on previous searches

  • Google Adwords conversion tracking tool for adwords advertising campaigns

  • DoubleClick: advertising cookies from GOOGLE to display banners

The lifespan of these cookies is thirteen months.

For more information on the use, management and deletion of cookies, we invite you to consult the following link :

Your rights with regard to your personal data

You have the right to access, rectify, limit and delete your personal data. Furthermore, you have the right to object to the processing of personal data and the right to portability of your data. You can exercise these rights by sending us an email at the following address: In order to prevent abuse, we may ask you to identify yourself on our site. When it comes to accessing personal data linked to a cookie, we ask you to send us a copy of the cookie in question. You can find them in your browser settings.

Blocking and deleting cookies

You can easily block and delete cookies yourself at any time through your Internet browser. You can also indicate that certain cookies cannot be installed. For this, please consult the help function of your browser. If you delete your cookies, configure your Internet browser to receive a message when a cookie is installed.

Some tracking cookies are set by third parties who display advertisements to you via our website. You can delete these cookies centrally via

Please note that if you do not want cookies, we will no longer be able to guarantee the proper functioning of our website. Some features of the site may be altered and in some cases you will no longer be able to access the site. Also, refusing cookies does not mean that you will not see any advertising. Ads are no longer tailored to your interests and may therefore appear more often.

The steps to adjust your settings vary from browser to browser. If necessary, consult the help function of your browser, or go to one of the links below to directly access the manual for your browser.

Firefox :

Google Chrome :

Internet Explorer :

Safari :

New developments and unplanned cookies

On some of our pages, we may use content that is hosted on other sites and made available on our website by means of certain codes (embedded content). These codes often use cookies. However, we have no control over what these third parties do with their cookies.

It is also possible that, through our website, cookies are placed by other people. Have you found cookies on our website that we have not identified? Please let us know by email. You can also contact the third party directly and ask them what cookies they place, what is the reason, what is the lifespan of the cookie and what are the measures to protect your privacy.


We will need to update this cookie policy regularly for example when we change our website or the rules relating to it. Please consult this page to read the latest version of our cookies policy.

If you have any questions and/or comments, please contact us at the following email address:

Article 19 – Photographs and representation of the products

The photographs of products, accompanying their description, are not contractual and do not bind the publisher.

Article 20 – Applicable law

These conditions of use of the site are governed by French law and subject to the jurisdiction of the courts of the publisher’s registered office, subject to a specific attribution of jurisdiction resulting from a particular law or regulation.

Article 21 – Contact us

For any questions, information on the products presented on the site, or concerning the site itself, you can leave a message at the following address :